Privacy Policy

Novo Higher Education (NovoHE) provides UK higher education recruitment, admissions guidance and student support services through novohe.co.uk and related channels.

For privacy enquiries, contact dalina@novohe.co.uk.

We may collect:

• Identity and contact details (name, email, phone, address)
• Educational background and study preferences
• Immigration and right-to-study information where relevant
• Documents you upload for admissions or referral purposes
• Communications with our team (email, phone, WhatsApp, web forms)
• Technical data such as browser type and pages visited on our website

We use your information to:

• Respond to enquiries and provide admissions guidance
• Assess course suitability and support applications
• Assist with Student Finance processes where requested
• Administer referral programmes and partner relationships
• Improve our website and services
• Meet legal and regulatory obligations

We process personal data fairly and transparently. We use it only for the purposes described in this policy or where you have been informed otherwise at the point of collection.

We do not sell your personal information to third parties.

During admissions and Student Finance support, we may share relevant information with:

• UK universities and education providers you apply to
• Student Finance England or equivalent funding bodies
• Professional advisers involved in your application with your consent
• Service providers who assist us under strict confidentiality terms
• Regulators or authorities where required by law

We share only what is necessary for the stated purpose.

We rely on different lawful bases depending on the activity:

• Consent — where you agree, for example to be contacted or to share a referral
• Contract — to provide services you have requested
• Legitimate interests — to operate and improve our services, balanced against your rights
• Legal obligation — where we must comply with UK law

Our website may use essential cookies to ensure the site functions correctly. We may also use analytics cookies to understand how visitors use our pages. You can control non-essential cookies through your browser settings.

We keep personal information only for as long as needed for the purposes described, including any legal or regulatory retention periods. When no longer required, data is securely deleted or anonymised.

See our Data Protection page for more detail on retention and deletion requests.

Under UK data protection law you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Restrict or object to processing in certain circumstances
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For privacy questions or to exercise your rights, email dalina@novohe.co.uk.

Last updated: June 2026